We worked with Ogilvy Vietnam to support IT Team of CGV Cinemas Vietnam to manage CGV website, web database, back-end and the core internet ticketing, VISTA.
We focus on technical support and troubleshooting Vista Internet Ticketing, third parties (sms gateway, email smtp gateway and payment gateway – Onepay) issues; also support for overall website improvement and function enhancements.
Our service had to take care the site 24/7 to make sure its online and functions properly especially on New Year, Christmas and Hot Movies booking.
Code tweak to display tickets prices on Date & Showtime selection page
Review and support online booking engine functions
Add tracking functions
Troubleshoot website coding related problems
Online booking and third parties troubleshoot
Technical support and troubleshoot for booking payment issues
Technical support and troubleshoot for wired cases or bookings
Email confirmation issues - smtp fixes
SMS confirmation issues - sms gateway fixes
Support to CGV IT - update code
Replication to staging environment
Make correction due to applied system patches, operating system upgrade
Backup website source files
Backup website databases