CGV Cinemas Vietnam

Technical support & troubleshooting for CGV Cinemas Vietnam

About the project

We worked with Ogilvy Vietnam to support IT Team of CGV Cinemas Vietnam to manage CGV website, web database, back-end and the core internet ticketing, VISTA.

We focus on technical support and troubleshooting Vista Internet Ticketing, third parties (sms gateway, email smtp gateway and payment gateway – Onepay) issues; also support for overall website improvement and function enhancements.

Our service had to take care the site 24/7 to make sure its online and functions properly especially on New Year, Christmas and Hot Movies booking.

Maintenance SOW

Website maintenance

Code tweak to display tickets prices on Date & Showtime selection page

Review and support online booking engine functions

Fix bugs

Add tracking functions

Improve stability

Minor enhancements

Troubleshoot website coding related problems

Online booking and third parties troubleshoot

Technical support and troubleshoot for booking payment issues

Technical support and troubleshoot for wired cases or bookings

Email confirmation issues - smtp fixes

SMS confirmation issues - sms gateway fixes

IT Support

Support to CGV IT - update code

Replication to staging environment

Make correction due to applied system patches, operating system upgrade

Backup website source files

Backup website databases

curious what we can do for your business?

Our services are tailored to your business’s needs. We are looking forward to discussing it further.

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